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HP is committed to the continuous improvement of after-sales customer service and support, and provides customers with various options when submitting defective products for repair. HP has partnered with best-in-class service providers to ensure that users of the company’s commercial and consumer products enjoy a trouble-free repair experience.
To maintain the high levels of service customers have become accustomed to, HP has divided its customer service organisation into two distinct groups. The first provides support and service for HP’s range of consumer products, while the second provides after-sales support and service for commercial products.
To help you identify the category within which your product falls, listed below are the consumer product categories:
- HP DeskJet Printers (excluding the 1000, 2000 and 9000 series)
- HP OfficeJet Printers (excluding the 9100 Series and Laser models)
- HP LaserJet 1018, 1020, 1022, P1000, P1505, M1120 printers
- HP Colour Laserjet CP1215, CP1515, CP1518 printers
- HP PhotoSmart printers
- HP InkJet All-in-One products
- HP Print-Scan-Copy (PSC) products
- HP digital cameras
- HP Pavilion and Presario Notebook PCs
- HP G5xxx or HP G7xxx Notebook PCs
- HP Pavilion Desktop PC’s
- HP Pavilion flat panel monitors
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If your product falls within the above range, click here for the process of submitting the product for repair.
If your product does not fall within the above product range, it is a commercial product.
Click here for the process of submitting a defective commercial product for repair.
For service related enquiries, please contact HP on the following numbers or complete this contact form:
- Consumer products: 0860 104 771
- Commercial Products: 0860 00 1030
- Enterprise products: 086 000 1020 |
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