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Contact Details:
Johannesburg:
cnr. Gazelle and Lechwe
Corporate Park
Midrand
George:
3 Sawmill Street
George |
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Call center:
Tel: 0861 111 038
Fax: 27 (0)11 542 0225
8am-5pm, Mon-Fri |
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Where are the repair facilities located? |
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A:
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LetMeRepair has facilities located in Johannesburg and George. The Johannesburg office is located in the former ICSS building and customers can walk into the facility for repairs or contact the call centre on 0861 111 038.
The Johannesburg office is located at the following address:
Corner Gazelle and Lechwe Streets
Corporate Park
Old Pretoria Road
Midrand
The George office can be contacted on 0861 111 038
and is located at:
3 Sawmill Street
George
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What if I’m not based in, or close to, one of the above locations? |
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| A: |
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Customers should contact the call centre
on 0861 111 038. Customers’ units will be collected
via courier for repair in either the Johannesburg or George branches.
Units will be returned to customers via courier upon completion
of repairs.
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My HP product is defective. How do I log a call with LetMeRepair? |
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| A: |
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To log a call with LetMeRepair for collection in the regions please call 0861 111 038.
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What are the hours of business of the LetMeRepair branches? |
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Weekdays from 08h00 – 17h00.
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When is the best time to log a service call? |
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| A: |
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The call centre experiences high call volumes weekdays between 11h00 and 14h00, while the Johannesburg branch experiences high walk-in traffic volumes on Tuesdays.
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What is the process for submitting my defective product? |
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Ensure that you have logged your call with the correct LetMeRepair branch. You should use the following checklist:
- Provide a copy of your proof of purchase. Failure to do so will result in a delay in the repair process.
- Remove all accessories, e.g. cartridges, power supplies, CDs, control panels and back covers.
- Ensure that your power supply/AC adapter has been included in order for repairs to be carried out.
- Ensure that you have made back-ups/recovery disks of your data.
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Are there any special requirements if my product is being collected via courier? |
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Yes. In addition to the generic checklist, please take note of the following requirements:
- Package your unit(s) securely and seal it in a cardboard box before DHL (courier company) arrives.
- Remember to include a copy of your proof of purchase (place in the cardboard box before sealing).
- Add your unit’s serial number and LetMeRepair reference number on the DHL waybill. It is advised to add as much customer information as possible on the waybill.
- Keep a copy of the waybill for your records.
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What is the process for dead-on-arrival (DOA) units? |
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The same requirements apply to DOA units.
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If I need to pay for work carried out, is it possible to make a direct deposit into LetMeRepair’s account? |
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The banking details for the Johannesburg branch is as follows:
Bank: ABSA
Account name: LetMeRepair CC
Branch code: 632005
Account number: 4070313437
The banking details for the George branch is as follows:
Bank: ABSA
Account name: LetMeRepair CC
Branch code: 632005
Account number: 4061161439
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How will the repair progress be communicated to me as the customer? |
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LetMeRepair will be sending all customers SMS notifications about the progress of the repair and when the repair has been completed. Please make sure that correct cell phone numbers are given to LMR agents when booking in the unit. It is a priority to keep customers informed about the repair.
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Kindly take note of the following special processes |
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- In-warranty thin clients and projectors are repaired in Europe and the average repair time is two weeks. All thin clients and projectors should be sent to the Johannesburg branch, from where it will be sent to Europe for repairs.
- Out-of-warranty tape drives are repaired by Dicoll, who can be contacted on 011 314 0710.
- For any queries relating to units that were previously with ICSS (former bench repair provider) for repairs, please contact ICSS on queries@icssupport.co.za.
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