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Contact Details:
Johannesburg:
cnr. Gazelle and Lechwe
Corporate Park
Midrand
Cape Town
Unit 43, M5 Freeway Park
cnr Berkley & Upper Camp Road
Maitland
George:
3 Sawmill Street
George |
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Call center:
Tel: 0861 111 038
Fax: 27 (0)11 542 0225
8am-5pm, Mon-Fri |
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Where are the repair facilities located? |
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A:
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LetMeRepair has facilities located in Johannesburg, Cape Town and George. The Johannesburg office is conveniently located in Midrand and customers can walk into the facility for repairs. The Johannesburg office is located at:
Corner Gazelle and Lechwe Streets
Corporate Park
Old Pretoria Road
Midrand
Tel: 0861 111 038
The George office is located at:
3 Sawmill Street
George
Tel: 0861 111 038
The Cape Town drop off point is located at:
Unit 43, M5 Freeway Park,
Cnr Berkley and Upper Camp Road,
Maitland
Cape Town
Tel: 0861 111 038
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What if I’m not based in, or close to, one of the above locations? |
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| A: |
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Customers in Durban,
Bloemfontein, Port Elizabeth and other areas in South Africa not
serviced by a LetMeRepair bench or drop point location should visit
http://www.hp.com/support
or contact the HP Contact Centre on 0860 104 771.
Customers will be offered alternative service delivery options that
will be most convenient for them.
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My HP product is defective. How do I log a call with LetMeRepair? |
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| A: |
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Customers simply need to deliver their defective unit to a LetMeRepair
location that is located close to them. In the event of there
not being a LetMeRepair bench or drop point located close by,
customers should call the HP Contact Centre on 0860 104 771 for
other, more convenient options.
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What are the hours of business of the LetMeRepair branches? |
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| A: |
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Weekdays from 08h00 – 17h00.
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When is the best time to log a service call? |
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| A: |
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The call centre experiences high call volumes weekdays between 11h00 and 14h00, while the Johannesburg branch experiences high walk-in traffic volumes on Tuesdays.
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What is the process for submitting my defective product? |
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Ensure that you have logged your call with the correct LetMeRepair branch. You should use the following checklist:
- Provide a copy of your proof of purchase. Failure to do so will result in a delay in the repair process.
- Remove all accessories, e.g. cartridges, power supplies, CDs, control panels and back covers.
- Ensure that you have made back-ups/recovery disks of your data.
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If I need to pay for work carried out, is it possible to make a direct deposit into LetMeRepair’s account? |
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| A: |
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The banking details for the Johannesburg branch is as follows:
Bank: ABSA
Account name: LetMeRepair CC
Branch code: 632005
Account number: 4070313437
The banking details for the George branch is as follows:
Bank: ABSA
Account name: LetMeRepair CC
Branch code: 632005
Account number: 4061161439
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How will the repair progress be communicated to me as the customer? |
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LetMeRepair will be sending all customers SMS notifications about the progress of the repair and when the repair has been completed. Please make sure that correct cell phone numbers are given to LMR agents when booking in the unit. It is a priority to keep custoemrs informed about the repair.
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Kindly take note of the following special processes |
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- For any queries relating to units that were previously with ICSS (former bench repair provider) for repairs, please contact ICSS on queries@icssupport.co.za.
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